Returns & Exchanges

At Universal Works, we want you to be fully satisfied with your purchase. If your order isn't quite right, you can return any unworn items in their original condition within 28 days of receipt for a full refund or exchange.

Return Process

• 1.
  Request a Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging with all tags attached, ensuring the return form is included inside the parcel.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at your nearest authorized collection point or post office.

• 4.
  Receive Your Refund

  Once our warehouse team has inspected and processed your return, your refund will be issued to your original payment method within 5-10 business days.